1. Introduction

Ecomoto Pty Ltd (ABN : 91 933 966 149) (“Ecomoto,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.ecomoto.com.au or purchase OSET electric dirt bikes from us. We comply with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

2. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, address, email, phone number (for orders, test rides, and customer support).

  • Bike Information: OSET model details, serial numbers, service history, and warranty claims.

  • Payment Information: Payments are processed securely PayPal. We do not store card details.

  • Website Usage Data: IP address, cookies, browsing behavior (via Google Analytics) to enhance user experience.

3. How We Use Your Information

We use your data to:

  • Process bike sales, bookings, and services.

  • Register warranties with OSET Australia.

  • Provide customer support and respond to inquiries.

  • Send promotional offers related to OSET bikes (you can opt-out at any time).

  • Improve our website functionality and marketing efforts.

4. Data Sharing

We do not sell or rent your data. However, we may share it with:

  • OSET Bikes Australia: For warranty registration and product recalls.

  • Delivery Services: Currently only click and collect option is available at our Melbourne store

  • Service Providers: IT, accounting, and legal professionals under strict confidentiality agreements.

5. Your Rights

Under Australian privacy laws, you can:

  • Request access to or correction of your personal data.

  • Opt-out of marketing emails (via “unsubscribe”).

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your data is mishandled.

6. Data Security

We implement strict measures to protect your data:

  • Secure Transactions: SSL encryption for online payments.

  • Physical Security: Confidential storage of records at our Melbourne workshop.

  • Employee Training: Staff are trained in data confidentiality.

7. Contact Us

For privacy-related requests:

📧 Email: ecomotokeilor@outlook.com